Delivery & FAQ's

*FREE Worldwide Shipping is BACK!

~ We Ship Worldwide ~

Country

 Shipping Rate

United States Standard Mail Delivery (FREE)
International Shipping (241 Countries)*. 

International Mail Delivery (FREE)

    All orders are processed and shipped within 2-3 days if an order is placed Monday thru Friday. 

    Orders placed after 12:00 pm on Friday, will be shipped on the next business day. 

    FAQs

    1-Where's your store located?

    We are in the San Francisco Bay Area, California, United States. My Coconut Heart is an Online Store that ship worldwide high-quality clothing & accessories. 

    2-Which countries do you ship?

    We ship to more than 200 countries worldwide offering Free International Delivery to all of our customers after spending over certain amount.

    3-Will I receive an order confirmation or receipt after placing my order?

    Yes, after placing an order you will receive an email confirmation with a copy of your order. Also, will be available in your Customer Account. You can log in here.

    4-What is the estimated time of arrival (ETA) after I place an order?

      • Domestic Shipping, please allow 7-14 business days. 

      • International Shipping, please allow 15-30 business days. 

    Please take into consideration that some of our Clothing & Accessories are manufactured out of the United States and may take additional days to arrive.

    If you need to reach out to us with any questions and concern, please send us an email: customerservice@mycoconutheart.com 

    5-How do I track an order or package? 

    Please click here to track an order.

    6-Can I use my own International Courier?

    If you have an International Courier located in the United States, we can send your package directly to their warehouse.

    Each Courier is different, and most of them will charge you a small fee depending on the product weight.

    We recommend contacting your Courier to get more information regarding international delivery to your country of residence.

    7-How do I processed a Return?

    To start a Return, please go to the Return Center.

    If you have any problem during check out, please contact us vía email: customerservice@mycoconutheart.com and we should be able to respond to your email within 24 hours.

    Do you have questions about our products?
    Please click on the "Messenger App" at the lower right corner.
    Business Hours 8 AM - 5 PM [Pacific Time].
    We are looking forward to assisting you!